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Warranty
Information

The Mimaki USA Total Care warranty and Service Agreements offer industry-leading coverage, service and support. All products sold by Mimaki USA are covered and many have Service Agreement upgrades available.

Mimaki USA, Mimaki Authorized Dealers and Mimaki Authorized Distributors warrant our products, accessories and supplies against defects in manufacturing and workmanship during the Total Care warranty period. The Total Care warranty period begins on the installation date noted on the signed installation report. If the installation report is not completed within sixty days (60) after shipment from Mimaki USA, the Total Care warranty period will begin on the day the product was shipped. This warranty is transferable to anyone who subsequently purchases, leases or otherwise obtains the product from the end-user purchaser. The serial number of the product must be provided to Mimaki USA or the Mimaki Authorized Distributor/Dealer when filing a claim under the Total Care warranty.

What is covered by the warranty?

The Total Care warranty covers any defects in material and workmanship that arise as a result of normal use of the product.

How long will the Total Care warranty last?

Printers: 1 year minimum from the product shipping date. Many models include additional coverage based on the sales agreement. Service Agreements are available to provide support at the end of the Total Care warranty period.

Cutters: 2 year minimum from the product shipping date. Many models include additional coverage based on the sales agreement. Service Agreements are available to provide support at the end of the Total Care warranty period.

Parts: 90 days from the product purchase date or date of installation.

How to obtain Total Care warranty service?

Please contact the Authorized Mimaki Distributor/Dealer the product was purchased from for expedited service.

North America (USA and Canada):

View the complete Total Care warranty terms and conditions for USA and Canada.

Mexico, Central America, South America and Caribbean:

View the complete Total Care warranty terms and conditions for your region.