The Mimaki USA Total Care warranty and Service Agreements offer industry-leading coverage, service and support. All products sold by Mimaki USA are covered and many have Service Agreement upgrades available.
Mimaki USA, Mimaki Authorized Dealers and Mimaki Authorized Distributors warrant our products, accessories and supplies against defects in manufacturing and workmanship during the Total Care warranty period. The Total Care warranty period begins on the installation date noted on the signed installation report. If the installation report is not completed within sixty days (60) after shipment from Mimaki USA, the Total Care warranty period will begin on the day the product was shipped. This warranty is transferable to anyone who subsequently purchases, leases or otherwise obtains the product from the end-user purchaser. The serial number of the product must be provided to Mimaki USA or the Mimaki Authorized Distributor/Dealer when filing a claim under the Total Care warranty.
Important Notice Regarding Products Purchased Outside the Authorized Mimaki Dealer Network
At Mimaki USA, our warranty, installation, training, technical support, and service programs are designed to support products purchased through the authorized Mimaki dealer network.
Products obtained through unauthorized sources, including online marketplaces, third-party exporters, resellers, or parallel import channels, may not be eligible for warranty coverage, installation assistance, training, technical support, or service provided by the Mimaki USA support network. To ensure product authenticity, warranty eligibility, proper installation, comprehensive training, and access to ongoing technical support, we strongly encourage customers to purchase equipment exclusively through an Authorized Mimaki Dealer.
Please note that products with missing, altered, or illegible serial numbers may also be ineligible for warranty coverage and service support.
Thank you for choosing Mimaki. We are committed to helping our customers achieve the best possible experience with their Mimaki products through our authorized dealer support network.
