To: Mimaki USA Dealers, Vendors, Equipment Owners
I would like to share important information regarding the steps Mimaki USA Inc. is taking to address the challenges of COVID-19 for our staff, industry partners and customers. In the current climate, the health and well-being of our employees, partners, and customers is our primary concern and I appreciate your patience as we work through this difficult time.
To ensure the safety of our Mimaki employees, the communities we serve, and to comply with suggested WHO and CDC protocols, we are promoting social distancing programs at our regional branches and corporate office. As a result, for the near term, we have suspended Open Houses and training activities.
Although we do not expect a significant reduction in service, in addition to the information below, we have created a page on our website to provide you with business continuity updates, allow you to communicate with our customer care team and inquire about local office availability.
Call Center:
The Mimaki USA Call Center has action plans in place to address emergencies. Our Call Center will remain available to our North America-based dealers and customers during this time. We will be adding additional personnel resources as needed.
888-530-3992
Hours: 8:30 AM – 8:30 PM EST
Onsite Technical Support:
The Mimaki Dealer team will be the first point of contact for service issues. If the Dealer is unable to assist, customers can call 1-888-530-3992 (USA and Canada only). Deployment of Mimaki technical support will be made available at the discretion of the Regional Service Manager or Regional Branch Manager. Onsite service may not be dispatched if there are transportation limitations and/or concerns for the safety and wellbeing of our employees.
Product Availability and Shipment:
The Mimaki USA Inside Sales, Order Fulfillment, and Warranty Center will remain available to our dealers and customers during this time. We currently have a sufficient inventory of most Mimaki printers, ink products, and replacement parts. Therefore, we expect no significant interruption with order entry or warranty part shipments.
Please contact our Regional Offices if you have a scheduled Open House, training seminar, or sales promotion activity. Several of these events have been rescheduled or will be presented online. For the latest updates visit www.mimakiusa.com/events.
We hope that with these changes in place we will help limit the spread of COVID-19. The entire Mimaki team is here to help, please contact us if we can be of assistance.
Regards,
Naoya Kawagoshi
President, Mimaki USA
